Project Management is an art, and the need for collaboration is one of the reasons that Teamwork Projects has proven so successful. It helps Project Managers stay on top of their work and communicate across different departments, keeping entire teams on the same page. Teams can’t be on the same page if they are all using the software a different way.
In the majority of workplaces today, there is a distinct difference in how the two major groups of people in the workforce (Gen-X
and Gen-Y) use and relate to software. It is one of the reasons why successfully training and onboarding teams into software is so important.
So what is the best training approach to use? While it might make sense to use training that has been designed for Millennials (who are rapidly making up the majority of the world’s workforce), most management staff are Gen-X individuals, who tend to have a very different idea of how training should be conducted, as well as a very different way of learning, and operating in a business environment.
While previous generations tend to prefer in-person meetings, having a stable office environment, and processes to follow, millennials thrive in environments where meetings happen in a digital space, and collaboration happens through technology. How do we create effective training that such differently motivated generations can engage in? One where the Gen-X members, who love personal contact and disdain micro-management can be as happy with training, as the digital contact, and continual feedback preferring, Gen-Ys?
Training has historically been designed for Gen-X and Baby Boomer needs. One where training has been in-person, with a team together in one space, and a steady walk through of products and software is done. Once training is complete the team is left with help docs, and the trainer is out of the picture. Future training for new team members will either be done by the existing team, or
another training session will be set up. The trained members are happy to work things out as they go, having an understanding of the underlying principles of a product, and don’t mind making mistakes along the way as they structure processes that work best for them. Online training designed for Gen-Ys by contrast, allows team members to do the training when it suits them, from remote locations, and allows them to continually have a check of “am I doing this right”; through reviewing lessons that are always available for them to refer back to.
The benefit of the traditional model is that most management will have a good understanding of the tool, and they know that their team has done the training because they were physically in the room. The benefit of online training is that the full team can have training for a much lower per person cost, and there is the safety of having the full knowledge of a trainer at your fingertips.
This why the Blended Learning model of training was developed by the Onboarding Zone. It bridges the gap between the two generations and training types, by providing in-person training for a team (either virtually or onsite) along with access to an online learning platform that allows management to assess team engagement and progress with training via integrated reporting features.
Finally Gen-x and Gen-Y will be able to be on the same page, at the same time with software training allowing for much faster uptake of the product as well as a reduction in team confusion, as everyone will receive the same information, in a way that is easiest for them to understand and relate to.