The Teamwork Desk Practice Series is developed to give you a practical step-by-step approach to using Teamwork Desk in a live environment. Beginning with setting up your company and agents all the way through to engaging with clients, and monitoring team performance.
This series builds on the technical knowledge available in the Beginners and Advanced Series’ and guides you as you, as you and your team start to work on customer tickets within your Desk environment.
The series is made up of four steps to help you navigate the various aspects of setting up and managing a customer support desk.
BEGINNERS SERIES LEARNING PATH
By the end of the series you will have:
The Teamwork Desk Practice Series allows you to understand and action best practice principles for your team, through guided lessons, allowing you to make the most of your Teamwork Desk experience.