The Teamwork Desk Advanced Series is designed to equip you with the skills to progress from being a Desk specialist to a Desk master! This series imparts technical skills as well as practical advice for using the advanced features of Teamwork Desk, and bringing your agents onboard. Allowing you to be in full control of your desk environment,
You will be able to proceed beyond simply closing out tickets, to being able to identify areas for improvement, create tasks from your tickets, and ensuring that all of your agents understand what is expected of them in Desk
The series is comprised of three steps, which contain all you need to know for Teamwork Desk mastery.
BEGINNERS SERIES LEARNING PATH
By the end of the series you will be able to:
The Teamwork Desk Advanced Series ensures customer service success by giving you the skills and knowledge necessary to handle multiple issues and customers while maintaining a personalised experience for each client.